Help Center
Find answers to common questions and get the help you need
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Frequently Asked Questions
How do I create an account?
Click the 'Sign Up' button in the top right corner and follow the registration process. You can sign up with email or use Google/GitHub authentication.
How do I become a creator?
Any registered user can become a creator. Simply go to your profile and complete the creator setup, then start uploading your 3D models.
What file formats do you support?
We support STL, OBJ, 3MF, PLY, and ZIP files. STL is the most common format for 3D printing.
How do I purchase a model?
Add the model to your cart and proceed to checkout. We accept all major credit cards and PayPal through Stripe.
How do I download my purchased files?
After purchase, you'll receive an email with download links. You can also access your purchases from your account dashboard.
Can I re-download files?
Yes! You have unlimited downloads of your purchased files. Just log into your account and go to your purchase history.
How do I upload a model?
Go to the 'Upload Model' page, add your files, images, and description. Make sure your files are print-ready and follow our guidelines.
What percentage do creators earn?
Creators earn 90% of each sale. The 10% platform fee covers hosting, payment processing, and platform maintenance.
When do I get paid?
Payments are processed monthly via Stripe Connect. You need to reach a minimum threshold of $10 to receive a payout.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal through our secure Stripe integration.
Is my payment information secure?
Yes! We use Stripe for payment processing, which is PCI-compliant and bank-level secure. We never store your payment information.
Can I get a refund?
Refunds are handled on a case-by-case basis. If you have issues with a file, please contact the creator first or reach out to our support team.
Still need help?
Can't find what you're looking for? Our support team is here to help.